Refund policy

Not Satisfied with Your Purchase

  1. Our Product Research Team invests substantial effort in selecting items we believe customers will love—products driven by market demand, trends, and high interest.
  2. As a small business with meaningful operating costs, we ask customers to conduct their own research before buying and to proceed only if the product meets their needs.
  3. If you’re unhappy with your item, please note that operational costs have already been incurred; therefore, all sales are final and refunds are not available.

Wrong Item Received

  1. An incorrect item means you received something entirely different from what’s shown on our website.
    • Will be replaced: You ordered a dress but received a pair of shoes.
    • Will be replaced: You ordered lipstick but received mascara.
    • Will NOT be replaced: You ordered a weighted plushie but feel it isn’t weighted. We work hard to provide comprehensive product details to help you decide before purchasing.
    • Will NOT be replaced: You ordered a jacket in size Large but believe you received a Small. Our listings are designed to be thorough so you can choose the right size prior to checkout.
  2. We will create a replacement order using the same shipping speed as your original.
    • Please send three photos of the item from different angles to help us process your replacement quickly.
    • If a replacement is issued, you do not need to return the incorrect item.

Order Not Received After 30 Days

  1. Orders not received after 30 days (excluding those marked delivered on the carrier’s website, such as USPS or Canada Post) are eligible for a free replacement.
    • The replacement will ship with the same speed as the original.
  2. If your tracking status shows “delivered,” please contact your local post office.